Frequently Asked Questions
Everything you need to know about shopping with SIR.
What is the standard shipping timeframe?
We offer express worldwide shipping. Domestic orders typically arrive within 2-4 business days, while international deliveries take approximately 5-7 business days depending on your location.
How can I return an item?
We accept returns on full-priced items within 14 days of delivery. Items must be in their original condition, unworn, and with all tags attached to be eligible for a refund.
How do I determine my correct size?
Each product page features a detailed size guide and fit notes. If you are between sizes, we generally recommend sizing up for our tailored pieces or contacting our customer care team for personalized advice.
Are duties and taxes included in international orders?
For most regions, duties and taxes are calculated at checkout. This ensures no hidden fees upon delivery. Please refer to our shipping policy for a specific list of DDP (Delivery Duty Paid) countries.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern 'buy now, pay later' options including Afterpay and Klarna.
How do I care for my SIR. garments?
To maintain the longevity of our signature silks and linens, we recommend following the specific care instructions on the internal garment label, which usually suggests dry cleaning or a gentle hand wash.